I find the staff to be extremely rude and dismissive. Everything I order is always so dry it chokes me (bagel sandwich, chicken salad for 2 examples). They do have delicious coffee though. I'd go way more frequently for the coffee if I didn't feel so uncomfortable due to their attitudes.
Update: The owner contacted me via Yelp and was somewhat apologetic, thought I couldn't quite take it seriously when he's bringing up their finances and health in the same message. As a consumer, I should never be brought into a business owner's financial "struggles" (for lack of a better word). I shouldn't have to feel cornered due to MY opinion on a site made for just that.