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  • (06/15/2012) Well, its too bad my only option is one star because this place deserves ZERO stars. I decided to give this place another chance because of the low price and no contract. So I went in this weekend and explained my first time bad experience and I was hoping this one would be better. The guy I talked to had the personality to fit in a gnats butt (as my mom would say). He couldn't say a complete sentence. Then the Michelan man, I mean woman proceeds to tell me they cannot leave the counter cause they have paperwork to do. I said "well last time I was here no one even told me if /where the restroom was". Well neither did she. No tour what so ever !!! Apparently, if I would have been on a machine and have a question how to operate, I"d have to get off the machine and run over to the counter. Needless to say, I left again and WILL NEVER return. You'd think since they lost me once they would have been a little more active to keep me from walking out a second time. NOT !!! Wouldn't a tour be one things you would offer to get new business?? NOT !!! So, I went somewhere else and I"m paying more .... and I got a tour of the facility before choosing to give them my $$$. I dont know how Planet Fitness stays in business with no customer service. I'd suggest to anyone not to waste their time. (Two years prior) I joined this gym before it was even open. The first day I went I was not shown what to do with the badge, shown where anything was, or even what all they offerered. When I asked if someone could show me somethings to do, I was told there are pictures on the machines and I could sign up for classes. The only classes available within the next month were while I was at work. I told them I was leaving and they let me walk out without saying anything. Needless to say, I cancelled my membership. When I went back to cancel, the mgr seemed to think it was hard to believe I was treated like this. Whatever.
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