I dropped off 2 items that had stains and went over the areas with them to get those specific marks cleaned. I got both items back with the stains. I realized this once I got home, so I went to drop off both items and went back over the stained areas with the rep to get them removed. They redid them at no charge but I got them back with the stains still there. While I've only lost out on $6 I now have taken them to a different cleaner to get fixed so really it's been a giant waste of time. And essentially I'm spending double the money since I'm paying another cleaner to fix them. I wanted to give them a 2nd chance and I really don't like leaving negative reviews- but I run an eBay business reselling clothes so I was hoping to find a neighborhood cleaner that I could regularly bring a lot of my business to. This won't be the place.