My fiance got a suit from them about 2 years ago (before they had any location in Toronto). I measured him, the suit came on time and it was a perfect fit. We are getting married in about a monthish so without a question, we knew he would get a suit from Indochino. WORST MISTAKE EVER.
Not only have theyhired incompetent people, we had to cancel our order, which wasted 2-3 weeks. Last week, we received an email that the fabric wasn't in stock and we can either 1) wait, we will get the suit end of Aug instead of mid August 2)upgrade to another fabric or 3) get a refund.
We decided to wait, we get a call now telling us that its cutting it too close and they recommend we pick another option. Why in the world are we provided that option then.
I am utterly disappointed in the service. DONT EVER SHOP THERE!