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| - Don't get me wrong, the food here is good. The fries are really nice, and the burgers are delicious. That being said the service is utterly terrible, and horrible service is enough to taint even the most delicious of meals.
My boyfriend wandered over one afternoon to pick up lunch while I was out. He has very specific food requirements (more preference than necessity) but he always makes sure his orders are very clear and to the point.
The guy running the shop that particular day completely ignored my boyfriend's request for a plain cheeseburger; he made him a burger with the works, charged him for it (it cost more than his actual choice), and when my boyfriend requested a new burger be made to his specifications, the guy making the burger told him that it was "too bad" and he wouldn't be making a new one.
Where is the customer service in that? You messed up. Fix the burger.
Also, what if the reason behind his order was based on allergies or food sensitivities rather than preference? The unwillingness to make a new burger meant that my boyfriend payed for a meal that he couldn't eat, which is completely unacceptable.
The employees here act like they are doing you a favour when you go in to order something to eat. You run a restaurant in the service industry. Learn what that means.
We were both willing to pay the slightly higher-than-average price for good food and mediocre service. Dipping below mediocrity and treating your patronage like trash means we'll never set foot in there again.
UPDATE: Shortly after writing my original review, the owner wrote me with an apology, which was greatly appreciated. I thanked him, but the damage was already done. We won't be back.
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