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  • To MGM's credit, they have been doing a lot of work keeping their rooms and guest areas up to date. I've stayed here three times over the past two years or so and things are always changing and getting updated. So why did I downgrade MGM to two stars? Awful customer service! I left some clothes in the dresser and called customer service about getting them back. I was on hold for over twenty minutes only to be transferred to lost and found (I couldn't find a number for lost and found on their website). After waiting again for someone from lost and found to help me, I was told to go online and fill out a form and they would get back to me with a shipping quote. A quote! Wtf!? I left stuff at Ballys a long time ago and they sent it to me for FREE! Well, the quote was $16.95 which I thought was pretty outrageous for a sweater and a t shirt, but I paid it because I love that sweater. I'm just really annoyed because in addition to my clothes, my players club card was in the pocket and they could easily have seen how much money I've given to them over the years!! Bye bye MGM, I'll be staying down the street at the Wynn from now on.
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