Last Sunday my best friend managed to flatten two of her tires by running over some nails. After searching for an open tire shop, we ended up at this Big O location, and it happened to be right before closing time. Kasie, who was working the front desk was super helpful and friendly to talk to. Always expecting an up sale, I was expecting a sales pitch for new tires. Not only did she not do that, she also went to the back and asked Tyler if there was time to fix both of the tires. Tyler completed the task with amazing speed, and Kasie conversed with us while we waited. I've been to many places that once the transaction was in action, the customer service people act as though I am invisible, until it is time to pay. Definitely not the case with Kasie. Thanks to the amazing customer service shown by these two, I will take my vehicle to do all of my services that they provide at this location, even though I live clear on the other side of town Thanks again Kasie and Tyler!