So I'm new to owning a home and I called these guys for clogged drains. The plumber arrived early the next day (they called to check if early was ok first). He was super helpful because we immediately realized my home warrantee wouldn't cover him but he still looked at the drains, quoted me a price, then told me his experience with home warrantee companies, and waived the service fee for having a look. He gave me a few recommendations of what to do until I get service from where the warrantee company covers. Just wish I could use them for everything on that policy. Either way, highly recommend and hopefully will be able to call them for something else down the line.