Decided to try this after reading all the praise on yelp. First time had Hainan chicken rice with spring roll and second time for their house special pho. Raised by a Vietnamese mom, I am very particular when it comes to pho. The place is definitely not authentic by any mean and they use dry vermicelli. The broth to me lacks flavor but the portion is filling. The price is also reasonable for now. The bowl is too small so it's hard to maneuver after adding all the bean sprouts. The meat, however, is of decent quality and much better than boring pho 88. Hainan chicken rice is nice with sufficient amount of chicken and rice. Spring roll is crispy outside while crunchy inside, decent but I've had better. Curry chicken rice is a big disappointment because I don't get the usual kick I expect from Southasian style of curry. It's very mild and bland.
Tried it for third time today and the experience was overwhelmingly bad. First of all I ordered lunch special with curry rice+soup+lemon tea, so I figure they'd give me tea and soup first and main dish at the end like last time. But no, I've been waiting and waiting and they gave me my curry rice, so I asked them where are my soup and the tea. I was told no problem and the waiter went tell the kitchen, so after I finished my lunch I saw no sign of soup and tea. So I went to washroom and was about to get the bill. They sent out my tea. Great timing guys. I told the waiter I finish my lunch already and I never received the soup. The waiter looked kinda confused when I asked the question and I told him on your menu the daily combo/special comes with soup and tea. Then he apologized and said he'd check with the kitchen. Then 1 minute later he brought out my soup, after I've finished eating. I don't know if the restaurant has changed hand because not only I saw no sign of the helpful waiter I had last 2 times, all the wait staffs look new and clueless at the check out counter. This is a small thing but it's all about principle. When you did list on your combo/special shouldn't you make sure the customers receive what they order? Even if they don't drink it. I have very low expectations on customer service but this is very bad. I'm pretty sure I'll never come back again.