The concept of this place is great, the salon is super clean and modern, it's easy to make appts online, and it's close to my house. I wanted it to work and so I gave it a couple chances, but the "waxologist" I saw was the worst I've experienced. Unfortunately she made sure to book my next appt w her so I cldnt see someone else. I went for a simple lip wax- which she even commented was the easiest and fastest appt she'd had all day- and she missed 1/2 my lip. As soon as I got home I checked it out closer bc I had a feeling she hadn't been "thorough". The only reason I went back for the second appt was bc I received the new client promo and it was free. She tried to book me w her again but I'd rather go back to the salon a little further away from me. I assumed a business that specializes in just waxing wld be excellent at waxing. I can't comment as to the other "waxologists" but Darcy was far from excellent.