The food is good. It's pretty standard Shanghai-nese food with dim sum, and main dishes and dessert.
I like that the quality stays thru all the locations and it's very standardized.
Service wise, it's a chinese restaurant. We don't have type for politeness. Just wave em down and get to business.
The downtown location gets a 3 star because of the venue itself.
It's loud and noisy. And cramped. Sitting on the bench (no cushion) we were really close to the next table. Everyone can hear my conversation and I can here there. You glance sideways, and suddenly you're talking to the next table. People talk loud, and poor acoustics make it louder. Not the best place after a morning hangover
They also have 4-5 rooms downstairs you can book for bigger group.