Just the other day I took my father to this restaurant for his 40th birthday. Just a few months prior he took me here to celebrate my own birthday and we had a phenomenal experience. Our waitress then was extremely personable and caring. She didn't overwhelm us and she frequently came by to make sure that our dining experience was worth while, so much so that we gave her a 35 dollar tip. However when I took my father there yesterday, we did not get the same experience with this waitress.
We were seated towards one of the back booths and sat there for about 20 to 30 minutes unattended. After some time, she came to our booth in a very disrespectful manner to which I even signalled over to my father about when it happened. She came by and eyed us to shut up rather than speaking to us like people and in doing so that was the only time that we spoke. She took our order and never came back. She had other waiters drop off bread and our food, and she was never back at our booth again.
What made it worse was the fact that when the food was dropped off to our table, our dirty plates from the bread and the butter was still there. Our dirty silverware was never replaced and our table had nothing but bread crumbs all over it. The woman who dropped off our meal apparently saw nothing wrong with any of it as she quickly dropped off our meal and left.
What I think is the most spiteful was the fact that our food was stone cold. I ordered the half chicken and the chicken itself was so dry that it was almost inedible and the string beans were hard, which leads me to believe that they left our food out for quite sometime. My father's fries were so cold that the ketchup was warmer and his burger had bacon all over it (which we adamantly told the waitress that he can't have any bacon due to religious beliefs). What made it worse was that my father had to flag down another waitress just to get our dirty plates and silverware away and he requested to have another waitress tend to our table. The manager came over and apologized to us but my father's birthday experience was ruined. This was supposed to be a big and meaningful birthday dinner but it was the exact opposite. To compound it our old waitress came back around to a table near us and loudly laughed and treated them with a greater amount of respect because she knew that we had raised a complaint towards her.
Its gotten to the point where I would feel more comfortable to not ever step my foot in this establishment again. That waitress fit the notion of the term "Snottsdale" and she led us to believe that she held a racial bias towards us because we were an African American family in a predominately white establishment, to which she treated everyone else around us like royalty. But our money was no different than anyone else's and my father deserved so much more than that. I worked many hours at my job while I was sick and not feeling well just so that I could save up enough money to treat him to a nice evening and this is the thanks that we get. Our meal was covered by the manager but our new waitress looked at us like we were complainers and treated us as such, but don't worry I am absolutely sure that we will not return again.