My review is for the Edible Arrangements located at 2943 A Bloor Street West
Etobicoke, ON M8X 1B3 Phone: 416-239-2397
I placed my order online at 2:30pm. Online it mentions delivery before 5pm if ordered before 3pm. I later call the Edible Arrangements office to see what has happened as my brother hadn't received the birthday strawberries. He had left work (where I had it delivered) hadn't gotten it, and NO ONE called to tell me.
I spoke with the owner (?) Christina who said the driver spoke with my brother, who said since they were at his office to just leave it there for tomorrow.
It isn't the customer who should suggest it could be delivered to his home- that would be up to the business owner.
They would have done that if they cared about customer retention.
I would have expected them to offer to deliver it to his home (not a far drive away, mind you I doubt they even inquired!)... and to inform me of the tardiness of the delivery.
Or to at least APOLOGIZE when I was disappointed on the phone, I don't care that the driver was stuck in traffic- this is TO there is ALWAYS bad traffic...
I might use this business again (though unlikely); and certainly not the branch at 2943 A Bloor Street West.