This is for their service department only. I've always felt this department is mediocre with barely competent advisor, but now I'm convinced they are customer service flunkys. I came in at 3pm to get an oil change and tire rotation and was told they were done for the day. The sign clearly shows hours of operation is until 4pm. I guess the hours must have changed or Andrew just became the General Manager of this store since he made the decision it was time to close shop before the hours posted on the doors.
This tells me two things:
1) Your hours on the door is incorrect and should be changed for Saturday to 3pm or something saying last service work is at 230 pm, as stated by Andrew.
2) Your service department doesn't care for you customers and this should never be your selling point ever again.
Good job Andrew you made a great excecutive decision on representing your service department and getting out early - way to represent.