One star each for the coffee, which is still fresh and hot even at 7PM (essential for night shift workers like me) and the staff, who do the best they can with what they're given. Avoid the food, which has all the consistency and flavor of cardboard. The pre-packaged sandwiches at 7-Eleven down the street are better and cheaper. Management seems to also skimp by understaffing the place which often means a long line even at off-peak times, with no one at the counter while the 2 poor workers are busy with making drinks. Finally, I have never gotten the Wi-Fi to work in any of my visits.