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| - I definitely agree with lots of reviewers complaining about the mediocre service and the inability of the kitchen to handle ANY substitutions. I know they were busy, but I used to wait tables, chefs don't like dealing with substitutions, but guess what, within reason, they should be accomodated! To make a request to have no cheese on an entre', like my friend made, and it can't be done, when you're paying this much for breakfast, is just stupid. The waitress was totally overwhelmed. When I was a waitress, when you're busy, you use a simple rule: never go to your area empty-handed - think before u go as there's certainly something u need to bring. Time and time again our waitress came to our table and the two surrounding tables totally empty-handed! Each time neglecting to bring straws, water, our drinks, our silverware, and s&p despite multiple requests for each from us or from the adjacent tables. She actually told me she couldn't find a pepper shaker and that was that, she couldn't find it so I didn't get it...a place that serves breakfast and its OK that u can't get any pepper, OMG, just awful!
And for breakfast food, prices are now pretty high. I had the shipwreck which is now over $12! The menu indicated that it was served with "a side of fresh fruit" and we received their normal Portlandia spiel about their emphasis on fresh and local, so I was surprised to find our meals accompanied by a slice of orange and pineapple! Hmm, last I looked it was blueberry, melon and peach season. I think that qualifies as talking the talk, but not walking the walk. Makes me wonder what else is not local.
The place is tiny, but could be managed. Here's my advice:1) Have seating out front for patrons to sit or install a few benches in the little park across the street; 2) Utilize the hand-held buzzers so commonly used by restaurants today; 3) During busy, warm days set up a serving table outside with cups and a large cooler with ice water; 4) During weekend mornings, have TWO people taking names/seating people with the person taking names OUTSIDE THE FRONT DOOR. With a tiny, difficult to maneuver place and the restaurant packed with waiting customers, seems like a pretty simple concept whenever possible to not have the host inside the restaurant.
We were willing to wait for their delicious food and put up with the mediocre service, but so many of us milling around inside or outside the front door in the heat, absurd. Another reviewer wrote just a week ago, sums it up well: impossible to be anywhere without being in someone's way. People wait in a line inside just to put their name on the wait list in the same space as those waiting to pay, waiting to check on their reservation, those waiting to be seated, and those purchasing bakery. The host calls the names inside then goes outside (fighting their way through a packed front area of those paying and waiting to put their name in) and calls the name 3 or 4 times, then fights the crowd again to come inside or go outside to seat the party and all this time people coming in to leave their name or check on their reservation have no one to greet them, creating a further bottle-neck so wait-staff can't get in or out. I saw on multiple occasions parties of 4 or 5 fought their way inside when their name was called only to find out their seat was outside, but they were unable to get out! This my friend is the definition of bottleneck as well as a poorly managed restaurant! A buzzer and/or 2 hosts would solve much of this problem. It often took the host 10+ minutes to locate a party and get them seated. I should know, we watched it occur repeatedly during our hour long wait!
As the 7/22 reviewer said: so many things that could be done more efficiently are not...how about S&P on each table so the waiters don't have to bring. Believe it or not, they weren't on any table?? Geez, common sense is apparently in short supply here. I love their food, but this place has gotten too popular for its own good. We sat down at 12:15 and went to pay with to-go boxes (we only had time to eat half the brunch) at 1:00! We had a long wait in hot sun without so much as a courtesy glass of water, lousy service, and a rushed lunch despite having over 90 minutes and spending $26 + tip for breakfast for two! Yikes! They put a high priority on good food (tho I'm not so sure about the local now), but customer service and comfort are a distant 2nd and 3rd. So if this is NOT what u want, stay away from Lucky's before 1:00 on weekends since unfortunately, the owner is content to let the money come in and not address customer service. I find Grumpy's breakfast (also in Tremont) almost as good, cheaper, with much better service and normally a reasonable wait. Alternatively, eat breakfast at home and go to La Bodega for lunch -- in either case, you'll be more relaxed, just as well fed, and spend almost half as much time and money.
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