I had severe Melasma (dark brown hormonal spots all over my face from post-pregnancies). I had tried everything with my dermatologist and learned that facial laser usually helped. I purchased 6 laser treatments and could hardly wait. After thousands of dollars and NO results, I can honestly say this place is useless. I was told they had to start the laser low to see how my skin would react. By the time we had the laser turned up to where it actually did anything, it was my last treatment!!! I feel like if they knew what they were doing we would have done a test spot or 1 treatment to test where the laser should be set at. My thought is that the last high level laser treatment got the results so they wanted me to buy more laser treatments to finish up the results. I went to the Arrowhead Nu U location and it has since closed (go figure) but I think they moved to another location, so don't waste your time with this place. Go to a dermatologist, get a good, trustworthy recommendation and stay away from this place.