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| - Before reaming these guys, I will start by saying I really appreciated the Friday night quick delivery and thought the wings were good. With that said...
If you like thick doughy pizza, defrosted translucent-wilted salad, and rude customer service from a manager by the name of Kendra, then BOY do we have a pizza place for you.
Pretty much, everyone knows that salad is one of the riskiest items on any menu, being one of the biggest bacteria carriers. Our disappointment with this order began with what we found in the garden salad container.
My wife, being ServSafe certified, noticed a significant portion of lettuce (which seemed to have been frozen and thawed) which was translucent and visually unappealing. We've posted the photos so you can see for yourself, but unfortunately Yelp removed them on 12/14/12 because "...your photos looked more like they captured your personal experience". Umm k.
My wife phoned to bring this to the attention of a manager. She politely explained that they may want to check their salad, to keep other customers safe, and requested a refund (for the price of the salad only). I listened in, and can confirm how polite she was. The manager, Kendra, wanted to give us credit instead.
My wife explained that we don't plan on ordering from Barro's in the future, and would just like the salad price refunded. The obviously annoyed Kendra replied "OK!" and then hung the phone up. No apology, no thanks for reporting potentially out of temperature food. Nothing but the echo of a dial tone in our receiver.
The pizza tasted good, but the texture is accommodating to those who prefer a thick and doughy crust.
There are too many other pizza places to put up with potentially tainted food and substandard customer service. No thanks Barro's.
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