Visited the downtown location on April 26, 2018 around 12:30p and was greeted and provided a seat immediately. The Server was nice but was stressed from too many tables. We had four guest and the server forgot to enter one order. Our food was delivered and the server never mentioned the mistake but said the turkey sandwich was on its way. 5 mins later the manager stops by and explained the server did not put in the order and they were working on it. The turkey sandwich arrived 5 mins later with a hot roll but frozen turkey. The sandwich was made wrong as well. It took close to 45 mins to get the food. First and last trip to this location. If you make a mistake, own up to it and make it right. But sending out a FROZEN turkey on a warm roll is ridiculous. The manager never stopped by to address it.