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  • Here's how you lose the business of someone who has ordered cakes from your bakery for more than 15 years: Woman at counter: Your total is $21.00. Me (taking out pre-written check for $19.00, as they do not take credit cards): Oh... the woman on the phone told me $19.00. Let me see if I have some cash. Woman at counter: No, it's $21.00. It's a $2.00 charge for the cake being marble. Me: OK. Would the woman who took my order on the phone not have known that? Woman at counter: I took your order, and there is no way I could've told you the wrong total. We always charge $2.00 for marble, and I always tell customers. You must have misunderstood. Me (wondering how I would have written a check for $19.00 if the person on the phone didn't tell me that was the total): No problem, but I'm pretty sure you told me $19.00. Thanks. Woman at counter, to fellow employee, as I'm walking toward the door: I really don't appreciate people telling me I don't know how to do my job! Me: And I don't appreciate someone telling me they are incapable of making mistakes. Woman at counter: [mumbles something under her breath and refuses to look up] Me: This is how you lose customers. It's TWO DOLLARS!
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