A technician was scheduled to come to do maintenance on an air conditioning unit in a building in downtown Toronto. The technician came in a very large truck that would not fit in the parking structure. While there is an outdoor parking spot very close by (within a few minutes walk), the technician rudely refused to do service as "I did not provide parking". Well, his truck won't fit in any parking garage in Toronto ... and flatly refused to use a nearby spot that all contractors use for that particular building