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| - Food: sometimes good, sometimes bad. Service: poor. Ambiance: poor. Price: Some good value.
Food: Sometimes, the sashimi portions and maki rolls are generous and fresh. Other times, the rolls are skimpy, with minimal rice surrounding the seaweed on a California roll, and poorly cut. The nigiri can be the width of a women's index finger or too big to eat in one bite. The sushi rice can be moist or dry and undercooked.
Basically, the food is unpredictable. Besides unpredictable, I've found a piece of wood in my chopped hamachi roll once and also gotten some bad fish that has made me ill, like Melissa F.
Service: I ate in once and takeout many times over the course of four years. I find the service meh to poor. Once, I raised an issue about them forgetting one of my nigiri sushi in a takeout order. Nothing in the way of apologies or a real method to remedy the problem that did not further inconvenience me.
Another time, I asked for 2 substitutions in a takeout sushi combo. The substitution fee was not made known to me at the time of ordering and I only raised this issue when I saw the bill was in excess of the menu price. It was $2.00 for 2 substitutions where the a la carte difference for 2 pieces was only total $0.40. Again, the money isn't so much the issue, but the service handling -- only an insistence that they were correct in charging me or they could substitute the original fish again for the original price. I have an abhorrence for wasting food or food that might be thrown away, so I paid and felt like a chump.
Overall, the food, price, ambiance, and especially, the service, combine for a poor experience. I used to keep on going to Kokyo (even forgetting about the food poisoning!), but I find the food so unevenly mediocre and the service so poor that I will remember to stay away from now on because Kokyo just makes my day usually unpleasant.
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