I went from a "non coffee drinker" to an "almost every morning", vanilla iced coffee, addict. The staff is well managed and deals well with the rush of people coming in for their morning cup of Joe. My phone service doesn't work well inside of the Westlake store so Apple Pay doesn't always work well, but that's not Coffee Beans fault. I have seen staff members come and go throughout the years but they always do a good job hiring positive, hard-working people.