This location is a little different than the Verizon stores I'm used to. No check-in counter, no list of people waiting so you can see where you stand, you have to have an employee check you in, and then they will call you when it is your turn.
The sales staff on the floor seemed disinterested in fixing our tech support issue, instead wanting to instead sell us an upgrade. The sales manager, though, was more than helpful! He completely solved our problem, and turned two unhappy customers into satisfied ones.