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| - CRIME STARTS AT THE TOP AND TRICKLES DOWN TO THE FINANCE MANAGER. After catching the finance manager in fraudulent and criminal behavior, I brought it to the General managers attention, and he proceeded to want to push it under the rug and try to placate me with a very unfavorable deal. Since Costco Auto buying service referred me to Henderson Hyundai, I thought they had been vetted carefully and were honorable people. Sadly after contacting Costco Auto program, they did absolutely nothing that was critical to effectuate a better experience. It is quite clear, that the unprofessional and inappropriate behavior that is exhibited by yet again, another Hyundai dealership, says that CRIME STARTS AT THE TOP, and trickles down to all that are employed. The manager made no reasonable attempt at trying to make the crimes that I caught right.
They tried to slip in a 1k (gap insurance) policy, I neither needed or wanted. They slipped in a 1k Simonize package which keeps the smell out of your carpets and vents. The manager says "come on in and I will give you the premier service" but unwilling to put it in writing. They offer a 300 off of a ridiculously overpriced 60k mile service, then when I decline the criminal and fraudulent addition of products on my bill, they state "we are not going to give you the discount off of your oil change".
This is what you get when you deal with people who are thirsty for business, but will do whatever it takes to get you to be screwed, but don't realize there still are a few smart cookies out there. Please check back frequently to always see what companies are treating the customers well, or trying to rip them off. You will always see an honest review and one with great explanation. You can be assured I am always looking out for the customers best interest.
Dealerships are always dishonest, you just need to catch these crooked activity before you sign on that dotted line. It's best to always have a second eye review all charges at the end so you don't overlook something when they rush you out of the finance office after they don't even let you see what you are signing. They push all the signed paperwork over into a messy pile hoping you will not read it before you leave and then get buyers remorse over their dishonest behavior once you can see the contract with a magnifying glass. Caveat emtor. Please like this post if you hate dealerships dishonest behavior all over the country..
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