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  • Bought a tempurpedic mattress. Spent a lot of money. Turns out, Ashley messed up the order. We didn't get the base we ordered. After calling, the lady on Ashley's end was rude and blamed us for the mistake. We decided, after 3 weeks, we didn't love the bed for as much as we paid. We went into the store, were told it was their mistake but there was "good" news: we didn't pay for the base we originally ordered. So basically, we'd have to pay more to get what we originally ordered. We told them we didn't love the bed and wanted to return it. We were told flat out that we could not get our money back. They have no trial period. They don't take mattresses back. At all. Ever. Which, of course, isn't written on any of the paperwork we received. So beware. And to be fair, they are delivering (in 3 more weeks...6 weeks after having the bed) a "similar" base to the one we originally ordered for no additional cost. We shall see...
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