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  • I do like this company but the one downtown does NOT have good customer service. I ordered a cake online for pickup. If anyone didn't know, all their custom cakes are made at their shadyside location. I arrived Saturday afternoon, about an hour and a half hour to pick up my cake and the one guy just looked at me and said "You're early." First off, they close at 3pm on Saturday & I was there at 1:30pm. Second, I knew the cake would have been ready by noon because they close at freaking 3pm! So, I said to the guy, "Ok, well I'll come back." He then said, " No it's here." WTF you say I am early for then fool! I will not be going to market sq location ever again. They serious need to retrain people. I worked in customer service and no need to be a weirdo about it, just get my cake and call it a day.
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