I go to Kelsey's rather infrequently - I have been to this location twice in the last 3 years. The service was really amazing and attentive. We got seated in the table and chair region, which sucked to say the least. We were beside a ginormous birthday party and a pair of teenage girls. The average patron age was about 17 or so. It was extremely noisy.
The food was pretty blah...maybe I remember a time when chain restaurants were always amazing and you could always depend on them. We had the 7 layer dip and were not overly impressed. I had some wings that were pretty good, a little over smothered with sauce. My boyfriend had the buffalo chicken sandwich and did not like it, I thought it was fairly good.
In the chain world, I'd go elsewhere if given the opportunity to eat here again. There are a few others down the road at Sherway.