The girls that work the front area / reception are all jerks in my opinion, very very unfriendly they have zero people skills..They need to be trained or replaced.. and that is why I have to take a star away.
BUT that being said, Dr. Cortez is amazing. University Animal Hospital has been my two dogs regular vet for some time now, every time I've gone I have seen a different doctor. I usually schedule appointments based on my time availability and therefore the doctor I've seen has always been different. But from now on I'm only having my dogs see Dr. Cortez. Yes, she's THAT good. Very friendly, you can tell she legitimately loves her job even at mid day when most people would be dragging their feet, she is still exuberant. She went out of her way to research an issue my dog had that she had never heard of. Now we know the answer! But no doctor had ever gone to any lengths to research what it was until we met Dr. Cortez.
Katie the technician / assistant that took my dogs temperature and heart rate was pretty darn great too. My dog has a lot of anxiety and was scared to stand on the exam table, so Katie got on the floor to read my dogs heart rate to help make my dog feel more comfortable. I appreciated that!
University Animal Hospital is quite a drive for me, I live in Chandler, but I'll gladly make the drive to see Dr. Cortez when my pups need to go to the vet!