| rev:text
| - To start off, my family and I have been to this location several times. Service is always sub par, but we are pretty forgiving because my husband and I work in the restaurant industry. We understand that unexpected things can come up and not every server can be on point all of the time.
Our visit this evening, which will be our absolute last to this location, was beyond terrible. The hostess had an attitude as if she hated that she was even there, which is a normal occurrence here. She sat us in the loud bar area with our two young children. Irritating, but I could see past that. Our waitress, Brittany, took our drink order (4 waters) and returned with them 5 minutes later. We then ordered a Sicilian Margherita pizza and some garlic cheese bread. Simple.
Someone else brought out our garlic cheese bread, which we ate unhappily with the lack of silverware, napkins, and plates. By this time, my husband's water and my water were empty and sitting at the edge of the table, clearly visible. Brittany didn't return until she dropped off our pizza which was actually a 16" Margherita. She conveniently picked up one of our empty water cups to take our empty appetizer plate, then set the empty cup back down. She said, "I'll be right back with plates." Well, guess what? Those plates never came, nor did napkins or silverware.
After quite a long time, I got up, walked to the back of the restaurant, and asked someone else for silverware, napkins, and plates. She got me silverware (not to our surprise, one of the knives had some sort of sticker/paper crusted to it) and I grabbed my own napkins and plates from their stock. On my way back to our table, I see Brittany in the server station at the front of the restaurant, ON. HER. PHONE. Still, she hadn't come by our table since dropping off our pizza. My daughter needed to use the restroom, so I took her. We came back and my husband reported that Brittany STILL had not been back to our table. Wow.
She finally stopped back by and quickly asked if we were doing okay, then moved to her next table. Still, no water or even the promise to get more. She smoothly came behind me and dropped the check at the table, saying nothing.
I have NEVER left a server without a tip, but I did tonight. We left a note for Brittany as well saying we obviously were not a priority to her and that she had missed almost every step of service. She never even returned to the table to pick up our check. Good thing we had exact change.
On the way out, my husband asked the hostess if they were down a server or two and she said, "No." My husband responded with, "Really? Our server was killing it, and I mean that in a bad way." Her reply was, "Well, have a great night." Either she was totally oblivious to what he was saying or she was standing up for the atrocious service we received.
I wish I could say we were on Candid Camera, but unfortunately, this was real.
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