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| - Went here on a Saturday afternoon with my girlfriend after being recommended by a friend.
We arrived at 2:40 knowing that they close at 3 and that the place was in-demand. Although there were two parties in front of us waiting to be seated, we were told that we 'may or may not' be seated before the kitchen closes at 3 but that we would be given some indication within the next 5 to 10 minutes. So we decided to stay until they told us it wasn't happening.
Over the next 20 minutes, the two parties in front of us ended up being seated and the hostess returned to us three times letting us know that she's pushing tables along. Not once was it said that we probably wouldn't get a seat and that we should leave.
Meanwhile, two parties after us were turned away being told they wouldn't be seated.
At 3pm, there were three tables paying for their meals yet we were told, at that very moment, that the kitchen had closed and that we wouldn't get a seat.
I have never written a review on Yelp before but this experience prompted me to post one.
After a party has waited 20 minutes for a table and was not told once to leave due to the likelihood of not being seated, you do not tell them to leave, especially as it's visible that parties are moments from vacating their tables.
Service and expectation management was absolutely poor. Even though I have a few friends vouching for this place, this experience alone has made me NOT want to try it and make it a point to let others know.
We ended up walking over to Bonjour Brioche just a few blocks west and had an excellent brunch there. The service, food and atmosphere was very pleasant and my girlfriend repeatedly described Bonjour Brioche as being cute and her favourite brunch spot in Toronto so far.
If anything, I'd like to thank Lady Marmalade for turning us away as we were able to try Bonjour Brioche.
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