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| - The website boasts 100% Grass-fed Iowa beef, the prices were reasonable and the delivery guy was very nice and personable. The rest of my experience was absolutely awful. First off, the delivery service is run through another company. Who outsources delivery drivers? Evidently these folks do, and you pay for it with patience and money. We ordered three of the same burgers (bacon burgers with added cheddar), and modified one to have no onion and no sauce. We also ordered one order of cheese fries with added peppers, and two plain orders of fries on the side. The website was fickle and we had to put in the correct combinations of "Letter-perfect" street addresses, which was aggravating but manageable. Our order showed up precisely on time, the delivery guy looked stressed and hands over a half-soaked white bag covered in what he claims is cheese sauce and says "The fries busted." So I scurry off to the kitchen with our food to inspect the damages and the cheese fries are fine, the cheese sauce couldn't have run all over the inside of the bag because it was ice cold. Anyone who has handled cold cheese sauce knows it's like salty silly putty when it's cold. No, it is in fact the sauce from the burger that nobody ordered on the side. We just plain didn't want the burger sauce, but we got in anyway, all over our entire order. The delivery guy calls the restaurant and tells them what happened, they say they will replace the entire order but that it will take another hour to get back to us. We called the restaurant and the girl who picked up the phone was rude, abrupt and blamed the delivery guy for throwing the food around. He blamed her for packaging it badly. She showed no care or concern for our complaint and couldn't get us off the phone fast enough. We asked to speak to a manager and she says "I can take a message". Oh, so now the underpaid help is fielding complaints for the manager or is it that she has no intention of doing anything about it but wiping her a** with the complaint slip? I think it's the latter. She really was the most awful representative for a dining establishment I have ever encountered. I have bar-tended and served in high end and low end restaurants for ten years and I have to say, she has NO business being in the food business. She should be relieved of her *obviously* so-stressful position at the front counter of Lobby's burgers and fries. Then, when we hang up with that one, the manager calls us and sensing that he is unable to make things right as they have gone so so terribly wrong, he hangs up on us! Awesome customer service abounds here! So yes, what little corner I could taste of the burger was absolutely delicious, though 99.9% of it went right in the trash. I wish I had gotten an edible order so we could have enjoyed all of it. It's sad, really, a whole meal wasted because someone put sauce in a bag that we didn't even want. I would consider trying it again, but the girl on the phone, the manager and the delivery service make me really think twice before going back.
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