Ok, so Buca felt bad that we had such a bad time and kindly invited us back for another try. They didn't know it was me until after the meal. I have to say it was excellent this time-we didn't make reservations but were sat immediately, our waitress came by frequently to see if we needed anything, the chef and the manager also stopped by to make sure everything was going well. Our food and beverages came out quickly and were edible this time. Every staff member that we spoke to were extremely friendly and attentive. I actually would have given them five stars this time except I think its a bit overpriced. We ended up getting two small salads, a small order of meat balls, small eggplant parm and a side of spaghetti and 2 non-alcoholic beverages. The total was about $76 bucks but we did have enough leftovers for like two days. I don't know if they were just extremely understaffed last time or what but it was a much more enjoyable experience the second time around.