I needed my haircut badly today. I called from work and they took me at 6 even though they were closing. Being a woman with the thick natural hair and tender headed, I knew it was going to be uncomfortable. I was WRONG. They handle my hair gently. From combing it out while being conditioned to the blowout. What I did like is that my hair was detangled with a Denman brush before blow drying. That's something to do at home. I also got my hair cut into a bob. I love it. I'll be back.