I've been back here twice since my last terrible experience. Both experiences have been much better than they were before, I was kindly greeted, paperwork completed with a sense of urgency and even offered an upgrade both times. Perhaps a few calls to customer service sparked some change, whatever it may be I like it! This is the closest Avis to my house and I rent a few times a month for business trips that are too short to fly. If I continue to receive the better than average service I've been given the last two weeks I will continue to rent here.