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| - Introduction:
Being new in a city is not easy, especially after you've lived in the same place for so long. Meaning, you know where everything is. You have your favorite restaurants, Barber, Mall, etc etc. However, super imperative to have your favorite Auto Body Shop.
So I went to this one literally down the street of my house. From the outside looked super nice, but when you walked in, you can feel the unfriendly atmosphere and ignored for over 15 mins feels like a lifetime. Even if you're with a customer, which not everyone was, but come on, a hello perhaps?
Anyway, I don't even want to mention their name cause it's not worth mentioning. After all, this review is all about Diamond.
So after the bad experience I got, I decided to Yelp and look for another place. Thanks to my fellow Yelpers, I found Diamond. Totally well deserved name by the way cause everyone I encountered, provided a Diamond service.
Customer: 5/5
From the moment I walked in, a gentlemen multi tasked and acknowledged me immediately, even though he was working on a car. He then got me his sister Taima to assist me, who was a doll. Taima also provided me with World Class service and has exceptional knowledge.
Price: 5/5
OMG! Super inexpensive in comparison to what I had to do. I was informed that the parts alone would cost me about $500 by the dealership. With parts, Labor and the awesome customer experience I received barely comes out to be $950. Whoo Hoo!
Quality: 5/5
One word, WOW! Yes, WOW is all I have to say. Let's just say it was practically brand new. Love it! Most importantly, I was told it would be done by Thursday and I got a call Wed that it was done. Talking about under promised and over deliver service.
Atmosphere and appearance: 5/5
I personally think the place was super friendly and feels warm the minute you walked in. You feel like they want your business with convenient parking spaces certainly helps. Yes, it's not like that fancy place I initially went to. But with great service like Diamond and looks like the way an Auto Body should look like, I'm peachy and so will you.
Tips:
If you are looking for an amazing Auto Body, look no further. Not sure if you picked up what I am typing that this is a family business. Man, the atmosphere and characteristics of every detail shows from start to finish.
In addition, they gave me my old parts back so that you can clearly see that they put a brand new part. Oh, I had the opportunity to meet the owner Ed. A super humble guy and quite a gentlemen. Love this place, definitely comfortable in referring my friends and family to them. Thank you all!!!!
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