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  • I went to this store yesterday... because I am having problems with my phone and memory card. The girl standing at the Host Podium is standing there with the stankest look on her face.... I looked at my watch and realized it was 2 minutes before they closed.. So I said I'll make it brief, because they did have other people in the store who were sitting around. So I asked her my question, and she was SO rude.... I am standing there, she's being short with me.. She refused to pick up my phone, look at it, or even try to make an appointment with their service and repair. She just stood there with an attitude. I told her I realized that she didn't want to help me because it was 2 minutes before they closed but the attitude was uncalled for. Since Thanksgiving I have had the WORST experience with Sprint customer service over the phone and in the store... I am just WOWED by this. I have been with them for almost 8 years and never had an issue with my phones or service.... and now all of a sudden, everyone is rude and disrespectful, and doesn't want to help.... I would say go to the Sprint store on Pecos. They are better, nicer, and will replace your phone if they find there is an issue. Sprint needs to get it together, or they will lose me as a customer to Verizon.
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