We are traveling and are from out of state. Our 15 year old dog became critically ill very suddenly. Even though they were extremely busy and understaffed on a Saturday, the took us in and treated us as though we'd gone to The Ark for years! They spent time with us they probably didn't have. We didn't feel rushed, and although we had to put our dog down, they gave us plenty of data to make our decision, and as much time as we needed to say goodbye. These people care... From the sweet receptionist to the doctor ... We were treated respectfully as was our sweet Rosey. Thank you, Dr Amy!