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  • Had a tire blow on a Sunday at 4. Of course my options were limited but this Pep Boys location is near my house and it showed open until 6. I called ahead to make sure they were in fact still open and see if they could help me. The person I spoke to in the service department, upon hearing my issue, basically said that they were still open until 6, but they stop taking cars at 5 and even though it was only 4 he just didn't really know if they could/would help me so I probably shouldn't come. Not that they were already busy, not that it was possible but there'd be a wait etc. Just, that he didn't think I should bother trying. Keep in mind I asked about possibly replacing all 4 tires or just the 1 depending on their availability, and that due to my work commute I was desperately trying to find a same day solution. I understand if they were busy and that is exactly why I called first, but if that was in fact the case they did not communicate it. I have never encountered a service company so uninterested in getting business, let alone the unfortunate situation and taking care of a customer in need. I took my business elsewhere and would be hard pressed to use pep boys in the future.
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