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| - The food was okay- not great, not terrible either. I've definitely had better dim sum, be it Toronto or in other places such as Hong Kong. The prices weren't too bad, relatively reasonable. What disappointed me tremendously was the poor service. You tick what dishes you want on a piece of paper, and then its confirmed by a waiter/waitress before being sent to the kitchen through a computer system. I did not order a particular item, and the waitress confirmed all the dishes that I ordered (that specific item not being one of them). However, I received the dish and immediately told the waitress that I didn't order it, and so she took it away. However, later when I look at the bill, it was on there, so I tell the wait staff but that waitress kept on rudely insisting that I ordered it. The whole time I am polite and trying to explain to her in 3 different languages (Cantonese, Mandarin, and English) that I did not order it. She finally relented and cancelled that item from the bill but gave me a lot of attitude. I was unhappy at this point and so I did not give a tip, and when she saw the receipt she proceeded to grumble and mutter in Mandarin that I didn't leave any tip and she kept on shaking her head, thinking I did not understand her. It was just a simple thing that she blamed me for when it was entirely her problem. I cannot believe this complete lack of customer service- if my manager or supervisor saw me treating customers like this, I would have to pack my stuff and head on home, not having to return to work the next day. One thing my mom taught me was to always respect others- which I did in this case, but when someone disrespects me, I'll certainly call them out on it. I reported her to the restaurant manager and he apologised, but I certainly will not be returning to this establishment. I entered looking forward to a relaxing Saturday lunch, only to leave disappointed and shocked, because a waitress did not have the minimum level of common sense, professionalism, and respect that is key to this industry, and life in general.
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