I love the food and been on this restaurant many times. I am giving this a low rating simply because of poor customer service. I ordered for two BBQ short ribs to go and when they were packing my order I have asked for an extra kimchi as they only gave one. And I heard the guy in the kitchen screaming and trying at the girl in the front. I told her that if it's a big hassle then forget it. We often dine in and if we ask for this, there won't be a problem.... She just smiled (probably didn't understand what I said). Very poor customer service. Not going back to this place. There are a lot of Korean BBQ places around that could serve better their loyal customers.