The last 5+ times I've come here I've not been thrilled at the quality of the interior jobs. I now expect sub-par work; I only come when in dire need to have my interior done and I don't want to do it myself. If you have no or low expectations, you'll be more acceptable of the results. No longer do I walk them around the car to point out areas they need to tend to, nor point out the 89 things in the interior they schlepped over. I don't have the time nor patience for that anymore. I will say I do have to have them fix the smeary windshield, every time.
I don't know if ownership has changed hands over the years, or what. I used to be happy with the wash results until last year.