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| - Our cat caught a cold. After two weeks of progressively worse sneezing, I decided to take her to the vet. First, I was VERY appreciative that they purposely leave a few slots open at then end of the day just for cases like our urgent but not emergency visit.
I didn't need to wait long before we were invited to an exam room by a very friendly staff (who I'm sorry I don't recall her name because she definitely contributes to these five starts). The vet tech gave the cat a once over, took vitals and asked about the problem.
It wasn't long before the vet joined us. This clinic has several vets and we've probably seen all of them over the ten years I've had my pets. This time we saw Dr. Laura Oxley. While it has been several years since seeing this particular vet, she remembered me and the cat - I really appreciated that.
Instead of dragging the cat out of the cat carrier, the vet tech and vet took it apart. I wouldn't have thought of that - and I offered to pull the cat out. "No" Laura said, "This is more comfortable for the cat." Ok, you earned five stars right there.
We talked about symptoms and she did further exam. The cat has a sinus infection and the vet prescribed antibiotics. As we wrapped up our conversation, the vet and the tech put the carrier back together. It wasn't as easy as it looks, I would have struggled but didn't have to!
What really kicked this visit to five stars was the follow up email. Laura called my cat "sweet" and included a report card of the visit.
The vets, tech and receptionist are awesome, and going to the vet was a pleasant experience. I can't speak for the cat, but it came close for her too :)
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