This location has terrible customer service the last 5+ times I've been here. I love their pizza but it is hard to continue to overlook the service. We called an order in a to go and we ended up waiting an additional 45 mins over the hour we were told it would take to be ready. Nearly two hours for a pizza???? There was no compensation for the wait. I would say it is mismanaged. I used to bring my small dog and sit with her on the patio at lunch but the last time I was here the manager was so rude when he came up to tell us that they were not a pet friendly patio. There were no signs. I thought he was kidding at first. We got our order to go and the manager was just sitting at the bar enjoying his lunch. That does not look good to a customer. Employees should be a little more private about eating in front of customers. This was the last straw combined with the poor customer service. We won't be back to this location.