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  • In regards to ordering burgers, and customer service, I was sorely disappointed in both. We have previously been in here when it just opened, and was really excited about the young ladies running the counter, as well as the food which by the way I got a burger medium rare. The fact that it's a quick bite and you can order a beer along with was definitely a plus. That being said, we walked in today and the young ladies at the counter where okay, until I ordered a burger that was medium rare and they mentioned that they were not able to make it that way, they could only do it medium or medium well. There was no way I was going to eat a burger like that so I ask for the manager, and the manager said that they were not allowed to do medium rare Burger. I cry BS on that. There are many restaurants within that area, and everybody from bowl and Tavern, Saddle Ranch, whiskey rose, all make a medium-rare burger with no issues. The minute she started giving me some ridiculous explanation as to why they could not kick out a medium rare Burger, I walked away and ended up going to Bar Louie which was phenomenal! See my Yelp review on that! I will not be going back to Shane's Rib Shack, and less I'm 100% sure I only wants the hot wings or ribs, and I am sure that before I order I'm going to have a conversation with a manager to ensure that I get great service, and great food. Whoever was the manager today, made them lose Revenue that I spent somewhere else. Not a very good manager at all.... Shame lol
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