Just came from here. The entire experience was shockingly bad.
Before I went I called to check how late their dining room was open. Was greeted "HithankyouforcallingPizzaHutpleasehold" in pretty much one word. I wait for about 4 minutes. Someone picks up again and it's "HithankyouforcallingPizzaHutpleasehold" before I can explain I've already been put on hold and have a simple question. I checked my phone and I had been on hold for 9 minutes before someone was actually able to speak with me. I should've taken that as a red flag and stayed clear.
We arrive and stand at the empty hostess desk for just under 5 minutes before we're greeted by anyone. The restaurant seems very busy with everyone running around stressed. We're told we have to wait for them to clear a table which is fine. We wait just over 5 minutes when they take us to the one empty table that isn't full of crap from the last guests. Literally every other table desperately needed to be bussed. This was a table I'd seen from the door that was empty the whole time. And they did not replenish it with side plates or cutlery, until we had to ask later when we received our appetizer.
After ordering, it took WAY too long for us to get our pizza. I was starting to get impatient when the waitress comes over and tells us it'll be 5-10 minutes more. It had already been at least 25min since ordering. I timed it from the point she gave us this 5-10 minute warning and it was an additional 14min until we finally got our pizza.
Oh and a dine-in medium pizza isn't the same as a normal medium pizza for some reason. It's more expensive, smaller, and square slices for some unknown reason.
Server didn't check on us for about 10 minutes when we needed to ask for drink refills (she took our old ones which still had a few sips less and then we had to wait until she brought us new ones. Hardly a big faux pas compared to how terrible they were at everything else but still not at all proper serving standards)
Literally every step and every aspect of our dining experience was absolutely terrible. I don't expect much at a Pizza Hut but the way this place is run is actually remarkable.