Iris came out to do a service call for my home warranty. Although it turned out to be something with the plumbing that she could not fix, she was very competent in diagnosing the problem correctly and arrived exactly when promised. That's not always true with repair people. I was so impressed with her that I hired her install my new dishwasher this week. She had to make two trips because the first unit was damaged during delivery. Even with that and yet one more trip to get a missing connector, she charged me exactly the price we agreed upon. The dishwasher is currently quietly humming away in my kitchen.