This place was amazing today and Chico is a gem- fabulous customer service. The van's wheel sounded terrifying this morning. After an appointment for my son (who has Aspergers) we came to get the brake checked out. I was greeted and given an estimate for a brake check. Not soon after, one of the technicians came in and said he needed to show me what was going on. It turns out we were driving on almost no brakes and a rotor was non existent or something to that effect. I know nothing about brakes. To further reveal our idiocy, we haven't had them checked in three years and have towed a trailer up and down the West Coast.
I appreciate how kind and respectful the guys were as they explained what would need to be done and how often brakes should be inspected. The public servant discount they are offering for a limited time was very sweet with this painful bill.
Further, They were kind to my son and understanding of his difficulties. They even let me know the wait would be over an hour and recommended different restaurants within walking distance. Because he is young they told me about the McDonald's up the street with the play place- much needed. Bravo.