Sent me the wrong snake, then argued with me saying that it was the right one. When given photographs then admitted it was the wrong one and agreed to pay me for the snake (which I shipped back) and the return shipping (which I had to pay out of pocket). Did not return my payment until I filed a dispute with my credit card. Still has not refunded my shipping cost. Several years ago they also sent me a Rosy Boa that never fed despite being given excellent care by me. It died. I have no trust in this shop.