This review is an amalgam of impressions from my last 4 or 5 visits to Austin's.
Well. Can't review the food this time because after half an hour of nursing a drink I decided to leave. In the past the food has ranged from passable to lousy. It pains me to write such a negative review. I used to really like this place and the staff can be friendly but it just seems soooooo mismanaged anymore. What bugs me a lot about this place is the apparent apathy by staff and management. There always seems to be an excuse or worse, a disdain for the complainer.
It's busy tonight but even when it's not busy the service is slow and often incompetent. They need to add a second bartender. And the wine by the glass is way overpriced. $10 when it should be $6.50.
I did have a pretty good steak here once.....
I can think of only one reason why Austin's stays so busy: LACK OF COMPETITION.
The Mayfield/Highland Heights area needs some new restaurants!